RDigital Support

1. How we can help

Our support team assists authorized clinic users with account access, platform navigation, configuration questions, workflow guidance, and technical troubleshooting.

• Login and user-access issues.
• Appointments, patient records, billing, inventory, and reporting workflows.
• Configuration and implementation questions.
• Unexpected errors or performance concerns.
• Training and additional clinic requirements.

2. Submit a support request

Email your clinic name, your name and role, the affected feature, and a clear description. If possible, include the issue time, reproduction steps, device and browser, and a screenshot with patient information removed or obscured.

Do not send passwords, complete medical records, diagnoses, identification numbers, card information, or unnecessary sensitive data.

3. Urgent and security issues

For an issue preventing essential clinic operations, put URGENT in the subject and describe the operational impact. If you suspect unauthorized access, contact us immediately and avoid changes that could remove relevant logs.

RDigital is not an emergency medical service. For a medical emergency, contact the appropriate local emergency service.

4. Before contacting support

• Confirm your internet connection is working.
• Refresh the page or sign out and sign in again.
• Check whether the issue affects one user, one device, or the whole clinic.
• Record any error and the steps immediately before it appeared.
• Ask your administrator to confirm your role and permissions.

5. Training and implementation

Need help onboarding staff, refining workflows, migrating data, or configuring another branch? Contact us with your goals and preferred schedule so we can recommend a suitable session.